RETURNS

RETURNS

If you are not completely satisfied with your order, you are welcome to return items for a refund within 7 days from when your order is shipped.

Refunds for eligible returned merchandise will be processed with 2 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed. Depending on your bank, credits can take 7-10 business days to reflect on your bank statement.

Shipping and handling fees are not refundable.

 

GIFT RETURNS

If you are returning a gift, your refund payment will be processed in the form of a gift card and the original purchaser will not be notified.

EXCHANGES

Unfortunately, we are unable to process exchanges at this time, but you are welcome to return any eligible items and place a new order.

 

 

HOW TO MAKE A RETURN

  1. Please send us an email at customerservice@surfko.com to inform us about your return.
  2. We will send you a return label according to the weight of your return, that will be deducted from the refund for the cost of using the prepaid return label and can be e-mailed to you.
  3. If you are returning items from a recent order, please print only one shipping label and pack all the items in one box. Please list each order number on a sheet of paper and include it in the package.
  4. Pack your item(s) and attach the printed shipping label to the outside of the package.
  5. Once we’ve received your return, refunds will be issued in the original form of payment. We’ll send an email to let you know we’ve processed your return-it may take up to 7-10 business days for your refund to show up in your account.

LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery.

DAMAGED OR DEFECTIVE ITEMS
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items. Please email customer service with your name, Order ID # and a photo of the damage within seven days after the order was received. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.

INTERNATIONAL PURCHASES
Unfortunately, we cannot accommodate international returns at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.

CUSTOMER SERVICE
Email: customerservice@surfko.com

If you have any questions please send us an e-mail. We typically respond within 48-72 hours (except for weekends and holidays). If you have not heard from us after that time, please check your spam folder.